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FAQ

General FAQ

How to play HighRoller Vegas?
When you first boot up HighRoller Vegas, you will enter the Lobby area.  Swipe left or right to find all our slot games. Tap a slot game to enter and play...
Tue, 27 Sep, 2022 at 9:02 AM
When I try to access a game, it’s asking me to make purchases.
You are trying to access a VIP Exclusive game. The game can be accessed when you achieve a VIP Platinum status.  Please choose a game with red border to pl...
Thu, 18 Aug, 2022 at 7:08 AM
Can I win real money or cash out HighRoller Vegas coins?
HighRoller Vegas is a Social Casino game, played with virtual coins. In-game coins are meant for entertainment purposes only and can not be converted into r...
Thu, 18 Aug, 2022 at 7:08 AM
How to enter VIP Lounge?
You may access VIP Lounge from the lobby screen, by pressing the 'VIP Lounge' button located at the top left. VIP Lounge access is available when...
Thu, 18 Aug, 2022 at 7:09 AM
How to upgrade VIP status?
You can upgrade your VIP status by earning Members Points.  You can earn Members Points simply by playing, leveling up, and making purchases.
Thu, 18 Aug, 2022 at 7:09 AM
How do I go back to regular lobby and play with lower bet?
The minimum bet in VIP lounge is 120,000 coins. To go back to the regular lobby and play with lower bet options, click on the LOBBY button located at the to...
Thu, 18 Aug, 2022 at 7:09 AM
How can I access my inbox, settings and customer support?
To access your inbox, settings, and customer support, please click on your profile picture / three lined menu located at the top right.
Thu, 18 Aug, 2022 at 7:10 AM
Where can I find paytable?
To find payout information about any game, please press the "i" button located at the bottom left of the slot machine. Many ads may not be availa...
Thu, 18 Aug, 2022 at 7:10 AM
How to contact Customer Service.
You may contact customer service through the application.  Please go to the game's lobby to send in your inquiry. 1. Click on the profile / three lin...
Thu, 18 Aug, 2022 at 7:27 AM